Detalles del Empleo

Hospitality Assistant

Maria Doria  

  • Distrito Central, FM
  • dic 4º, 2019 - ene 3º, 2020
Medio Tiempo

To apply, please send a resume/c.v. in English to maria.doria@oneworldsurgery.org 

One World Surgery (OWS) is a nonprofit organization with a mission to ignite the spirit of service and transform lives by providing access to high-quality surgical care globally. Our three cornerstone programs include operating global surgery centers, leading medical missions, and offering education and training support to local medical professionals.   

One World Surgery funds and operates the Holy Family Surgery (HFSC) in Honduras. The surgery center is located on the 2,000 acre ranch of the children's home NuestrosPequeñosHermanos (NPH). The ranch is approximately 1 hour northeast of Tegucigalpa. The Holy Family Surgery Center is a permanent facility with a Honduran team that provides orthopedic consults and surgeries year-round. The center also hosts weeklong medical mission trips during which teams of volunteers (generally from the U.S.) perform consults and surgeries in additional specialties. HFSC hosts an average of 2 medical mission teams each month, with up to 60 volunteers per team.  

The Moscati Center, a conference center located on the property of NPH, provides accommodations for the medical mission teams. It also hosts our education and training programming. The conference center includes 18 guest rooms, industrial and guest kitchens, a conference room, and laundry facilities 

The Hospitality Assistant is a member of One World Surgery’s hospitality team and serves as the main hospitality contact for staff and visitors during shifts at the Moscati Center. This position plays a crucial role in ensuring an impactful experience for all visitors by creating a warm, inviting, and safe atmosphere in the Moscati Center.  

Schedule: This is a part-time position. During weeks when visitors are present (average of 2 weeks per month), the Hospitality Assistant will work Fridays (12:30-9 PM), Saturdays (7 AM-12 PM, 11 AM-9 PM), and Sundays (12:30-9 PM) and stay overnight in the Moscati Center. During weeks when visitors are not present, the Hospitality Assistant will work two weekdays from 7:30 AM-4 PM. 

Key Responsibilities 

Hospitality 

  • Create a warm and welcoming environment in the Moscati Center, ensuring a positive and impactful experience for all visitors 
  • Conduct tours of the Moscati Center, and orient visitors and volunteers to amenities and policies  
  • Respond to questions and requests from visitors, and remind visitors of Moscati Center and OWS policies 
  • Update volunteers and visitors regarding the schedule and any other important information via verbal and written announcements 
  • Engage with visitors throughout their stay to enhance their experience and deepen their relationship to OWS 
  • Greet volunteers at the airport and oversee volunteer departure 
  • Conduct tours of the NPH property  
  • Lead hospitality and surgery center orientations 
  • Serve as the point of contact for the hospitality team and resolve any hospitality-related issues during shifts including speaker cancellations, transportation issues, room assignments, staff overnight accommodations, schedule changes, etc. 
  • Address any overnight maintenance issues or emergencies  

Program Operations 

  • Lead medical mission dinners and evening programming including dinner set-up and clean-up, speaker introductions, announcements, and general volunteer sign ups 
  • Collaborate with Hospitality Coordinator to implement ongoing improvements to evening programming 
  • Cross-trained in Hospitality Coordinator role to be able to provide coverage, as needed 

Purchasing and Inventory Management 

  • Assist Hospitality Manager with purchasing activities including inventory management and shopping 
  • Oversee management of non-medical in-kind donations for OWS and NPH including collecting, logging, and turning in donations 

Required Qualities, Skills, and Experience  

  • Passionate about the missions of One World Surgery and NPH 
  • Ability to stay overnight in the Moscati Center during medical missions 
  • Full professional fluency in English and Spanish (oral and written) 
  • Previous experiencing interacting with North Americans or native English speakers (in a medical mission setting preferred) 
  • Friendly, welcoming, charismatic, positive, high-energy personality  
  • Strong public speaking and presentation skills  
  • Ability to work collaboratively in a team and to form strong relationships with co-workers and visitors  
  • Ability to manage stressful situations well, be flexible, and creatively solve problems  
  • Comfortable communicating by email, WhatsApp, and video call and using Microsoft Word and Excel  

Preferred Qualities, Skills, and Experience  

  • University degree in relevant field (i.e. hospitality, tourism, English) 

¿Cómo aplicar?

Correo Electrónico

maria.doria@oneworldsurgery.org

Acerca de Maria Doria

One World Surgery (OWS) is a nonprofit organization with a mission to ignite the spirit of service and transform lives by providing access to high-quality surgical care globally. Our three cornerstone programs include operating global surgery centers, leading medical missions, and offering education and training support to local medical professionals.   One World Surgery funds and operates the Holy Family Surgery (HFSC) in Honduras. The surgery center is located on the 2,000 acre ranch of the children's home Nuestros Pequeños Hermanos (NPH). The ranch is approximately 1 hour northeast of Tegucigalpa. The Holy Family Surgery Center is a permanent facility with a Honduran team that provides orthopedic consults and surgeries year-round. The center also hosts weeklong medical mission trips during which teams of volunteers (generally from the U.S.) perform consults and surgeries in additional specialties. HFSC hosts an average of 2 medical mission teams each month, with up to 60 volunteers per team. 

Categoría

Hostelería - Turismo

Dirección

La Venta, FM