Basic Function: Under the direction of the Supervisory Network Manager (SNM), the incumbent serves as a SysAdmin for the Information Systems Center (ISC). The primary responsibility of the position is the daily oversight, troubleshooting and management of the Post’s segment of the Department of State Sensitive But Unclassified (SBU)/Open Network (Open Net) and the dedicated Internet networks (DIN) managed by ISC. As such he/she provides computer network services to more than 450 users and maintains the infrastructure needed to support more than 400 computers, 200 iPhones, 65 fobs, 150 peripherals (i.e. Printers, scanners, consular section equipment, etc.) and 14 servers. The incumbent manages all aspects of the virtual environment operations and maintains more than five ISP circuits operational. The incumbent also serves as a computer network analyst and evaluates requests for changes in software and hardware to ensure we comply with new networking and security standards; develops databases and programs – within Department guidelines - to facilitate and streamline processes; and makes recommendations on fiscal resource needs, system setup and operations, and network/system security. The incumbent works as part of a six--person network management team.
Employment Length: Indefinite subject to successful completion of probationary period.
Who may apply: U.S. Citizens
REQUIRED QUALIFICATIONS (Note: applicants must address and include to the application copies of all requirements listed below and submit documentation that supports these requirements. Applications will not be considered if these documents are not submitted).
Education: University degree in Computer Sciences, Telecommunication or Electrical Engineering is required.
Experience: Three years of progressively responsible experience in computer networking operations is required and experience supervising technical personnel in a network operations center.
Language: Good Working knowledge speaking/reading/writing in English is required. Good Working knowledge speaking/reading/writing in Spanish is required. (These may be tested)
Knowledge: Must have comprehensive knowledge of Microsoft operating system(s), computer equipment and peripherals, hardware life cycle process, and computer systems engineering. Knowledge of capabilities and limitations of LAN equipment, configurations and systems software is required. Must have detailed knowledge of microcomputer industry standards. Considerable knowledge of telecommunications, telephone protocols and network management is required. Must have knowledge of TCP/IP-based protocol and related naming and addressing services software as well as sound knowledge of LAN/WAN cabling architecture (Unshielded twisted pair-UTP, minimum; fiber optic-FO desired).
Skills and Abilities: Excellent interpersonal, customer service, managerial and project management skills is required. Must have the ability to conceptualize the use of ADP resources to replace or improve a manual operation. Must have skills in reasoning through induction and deduction to solve technical problems. Must be able to work with others in a team and occasionally accept a lesser role to accomplish team goals. Exceptional interpersonal skills to explain computer techniques, policies, methodologies, and terms to various levels of Mission management are required. Must have demonstrated technical skills to diagnose, trouble-shoot, and resolve complex systems problems (These may be tested). Ability to obtain and maintain a secret clearance.
Applications must be completed on the Electronic Recruitment Application (ERA) site: https://erajobs.state.gov/dos-era/hnd/vacancysearch/searchVacancies.hms
Qualified applicants should submit their online application not later than July 13, 2020.
For additional information on position requirements and how to apply, please refer to the U.S. Embassy in Honduras website: https://hn.usembassy.gov/embassy/jobs/ or contact the Human Resources Office at email@example.com